Return & Refund Policy
Last updated: November 17, 2025
Store operator: Collectissim, Lyon, France — Contact: contact@colombianemeraldbook.com
We want you to love your copy of Colombian Emeralds / Esmeraldas de Colombia. If something isn’t right, this policy explains how returns and refunds work.
Eligibility window
You may request a return within 14 days of delivery.
Once your return is approved, please send the item back within 14 days of our instructions.
(For EU/EEA/UK customers, this aligns with the legal “cooling-off” right for distance sales. For customers outside the EU, we voluntarily offer the same timeline.)
Condition of returned items
To be eligible for a refund, the book must be unused and in resellable condition: no writing, highlighting, bent corners, stains, or other wear. If applicable, please return any protective wrapping. Items not meeting these conditions may be refused or refunded partially.
Return process
Email contact@colombianemeraldbook.com with subject “Return request – Order #XXXX” and include your reason (and photos if damaged).
We’ll reply with return authorization and the return address in Lyon, France.
Pack the book securely; include the order number inside the parcel.
Please do not send a return before receiving our authorization.
Who pays return shipping?
If the item is undamaged and you are returning by choice (change of mind), you cover return postage.
If the item arrived damaged, defective, or we shipped the wrong item, we will cover or reimburse reasonable return postage. Please provide photos within 48 hours of delivery.
Refunds
We issue refunds to your original payment method after we receive and inspect the return.
Processing typically takes 5–10 business days from receipt of the parcel.
Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
For international orders, any customs duties/taxes paid locally are not refunded by us; you may inquire with your local customs office about reclaim procedures.
Exchanges
We don’t offer direct exchanges. If you’d like a different item or a replacement, please place a new order; we’ll refund the returned item once processed.
Wrong address / unclaimed parcels
If a parcel is returned to us due to an incorrect or undeliverable address or failure to collect, we can either:
reship (additional postage applies), or
refund the item price minus the original shipping cost once the book is received back in good condition.
Order cancellations
You may request a cancellation before shipment; if the order has already shipped, please follow the return process above.
Pre-orders can be cancelled before dispatch; once shipped, the standard return policy applies.